Submitted by daniel on Fri, 21/06/2024 - 12:03 Image Need a bike repair or service in Streatham, London? Fettle has got you covered. From puncture repair to full bike rebuilds, our expert mechanics have your back with a comprehensive range of services. Book your repair appointment today at our workshop conveniently located on Streatham High Road. Web Link https://www.fettle.cc/workshops/london-streatham Telephone 0204 538 0120 Address Tags Cycle Venue Comments C (not verified) Dishonest, incompetent, and not afraid to lie to your face. Avoid this shop at all costs. Fettle are absolute conmen dressed up as a “professional” service, with dishonesty and lip service as their trademark. I booked my commuter bike in on Tuesday for a full service. Straight away, they tried to charge me £62 to put on a tyre; whilst you expect to pay a bit over the odds for the tyre itself, they tried charging me an additional £17.50 for labour, for a job that takes less than a minute. When I questioned this, they became defensive, claiming their labour charges were “justified.” In reality, most reputable bike shops include such fitting when you’re already paying for a service. That should have been my warning sign. By Saturday, I had still heard nothing from the shop. This is my only means of commuting, so I chased them. After multiple unanswered phone calls, I drove over just before closing to collect the bike. This is where the real disgrace begins. Your so-called mechanic, Juan, was already leaving early; sat in his car, ready to drive off. When I asked about my bike, he casually told me the brakes “still needed doing,” and then lied directly to my face by saying I should come back on Sunday because he would be working to catch up. On that assurance, I wasted even more of my time and made another trip down on Sunday. Of course, when I arrived, the shutters were down. The shop was closed. Juan was nowhere to be seen. His “promise” was nothing but a blatant lie. Let me be clear: They overcharge shamelessly for basic jobs. They ignore customers, don’t update them, and don’t answer phones. Their mechanic not only left work unfinished after a week, but also lied to me to get me out the door. They wasted multiple trips of my time and left me without essential transport. I’ve been road cycling and commuting for decades. I’ve used countless independent bike shops, and I have never encountered anything as incompetent, dishonest, and unprofessional as Fettle. Even Halfords would be an improvement compared to this sham of a business. Do yourself a favour: go to Balfe Bikes in Streatham, De Ver Cycles, or literally any independent shop that values customers. Fettle is a waste of money, time, and trust. Reply Sun, 31/08/2025 - 13:37 Permalink Add new comment You must have JavaScript enabled to use this form. Your name Subject Comment About text formats Save Preview
C (not verified) Dishonest, incompetent, and not afraid to lie to your face. Avoid this shop at all costs. Fettle are absolute conmen dressed up as a “professional” service, with dishonesty and lip service as their trademark. I booked my commuter bike in on Tuesday for a full service. Straight away, they tried to charge me £62 to put on a tyre; whilst you expect to pay a bit over the odds for the tyre itself, they tried charging me an additional £17.50 for labour, for a job that takes less than a minute. When I questioned this, they became defensive, claiming their labour charges were “justified.” In reality, most reputable bike shops include such fitting when you’re already paying for a service. That should have been my warning sign. By Saturday, I had still heard nothing from the shop. This is my only means of commuting, so I chased them. After multiple unanswered phone calls, I drove over just before closing to collect the bike. This is where the real disgrace begins. Your so-called mechanic, Juan, was already leaving early; sat in his car, ready to drive off. When I asked about my bike, he casually told me the brakes “still needed doing,” and then lied directly to my face by saying I should come back on Sunday because he would be working to catch up. On that assurance, I wasted even more of my time and made another trip down on Sunday. Of course, when I arrived, the shutters were down. The shop was closed. Juan was nowhere to be seen. His “promise” was nothing but a blatant lie. Let me be clear: They overcharge shamelessly for basic jobs. They ignore customers, don’t update them, and don’t answer phones. Their mechanic not only left work unfinished after a week, but also lied to me to get me out the door. They wasted multiple trips of my time and left me without essential transport. I’ve been road cycling and commuting for decades. I’ve used countless independent bike shops, and I have never encountered anything as incompetent, dishonest, and unprofessional as Fettle. Even Halfords would be an improvement compared to this sham of a business. Do yourself a favour: go to Balfe Bikes in Streatham, De Ver Cycles, or literally any independent shop that values customers. Fettle is a waste of money, time, and trust. Reply Sun, 31/08/2025 - 13:37 Permalink